CODE OF ETHICS

As a courtesy to our teacher colleagues around the world:

If you are currently taking weekly lessons from your principal teacher, we expect you to discuss the participation in VMC Live with your current teacher before you take lessons with us.

PAYMENTS

Payments can be made here
In case of technical difficulties with the video connection you are entitled to a full refund.

WHAT YOU'LL NEED FOR WEBCAM LESSONS

A computer with high-speed internet access
The following three items may be built into your computer, and you can use them, but you will get better quality if you have:

• A video camera
• A microphone
• Speakers or headphones

Consider buying a skype/webcall headset with microphone and a logitech HD web cam.

We will first try using Skype. If you don't have it already, please install the free software in your computer and register a Skype account with a Skype name.

We may schedule a brief (1 minute) test call a day or so prior to your first lesson to make sure the connection works.

TIPS TO IMPROVE CALL QUALITY

Upgrade your internet speed to the highest speed available through your ISP (Internet Service Provider) . Try to get a download speed of 15 MB and an upload speed of 4.5 MB or if possible, 1.5 MB upload.

Make sure all other programs except the ones you are using for the call are closed. Sometimes it is best to restart your computer before the call and then only open Skype and no other programs until the call is over.

If Skype does not work for any reason, we can use Apple's facetime, FaceBook messenger, WeChat or other video links.